Terms & Conditions

These Terms are a contract between you and Exam Mocks UK and govern your use of our 11+, ISEB Pre-Test and GCSE practice tool (the “Service”). Please read them before you buy. By using the Service, you accept them. Nothing in these Terms affects your statutory rights as a consumer.

1. Who we are and how to reach us

The Service is provided by Exam Mocks UK. The quickest way to contact us about anything, including a problem with an order, is info@exammocks.co.uk.

2. What the Service is

The Service provides original practice questions and mock papers for 11+, ISEB Pre-Test and GCSE revision, sat online with instant marking or downloaded as printable PDFs with answer keys. It is an independent revision aid and is not affiliated with, endorsed by, or connected to any school, examination board or assessment provider, including GL Assessment, CEM, FSCE, CSSE, SEAG, the Independent Schools Examinations Board (ISEB), AQA, Pearson Edexcel, OCR, or any grammar or independent school. Board names are used only to describe the style and format of the practice papers. Every question is written for revision; none reproduces any live examination paper.

3. No guarantee of results

The Service supports revision only. We do not guarantee any particular examination result, score, or school place, and nothing in the Service should be read as a prediction of how a child will perform.

4. Buying, prices and payment

You must be 18 or over to buy. A single paper costs £6. A complete set costs between £9.99 and £25.99 depending on the board. ISEB Pre-Test practice costs £6.99 for one test and £15.99 for a set of four. The price of what you are buying is always shown before you pay. “Buy 4 complete sets, get a 5th free”: if a single order contains 5 complete sets, the cheapest of those 5 is supplied free of charge: the reduction is worked out and applied automatically at the checkout, with no code to enter, and repeats for every further 5 complete sets in the same order. Individual papers do not count towards it, the free set has no cash alternative, and the offer applies only to sets bought together in one order. All prices are in pounds sterling and include VAT where it applies. The price shown at checkout is the price you pay; there are no delivery charges, because everything is delivered digitally.

Every purchase is a one-off payment for permanent access to what you bought. It is not a subscription: nothing recurs, nothing auto-renews, and we will never charge you again unless you make another purchase. Payment is taken securely through Stripe, and your contract with us is formed when we confirm your order on screen and show you an order reference beginning EM-.

Access is unlocked in the browser you bought it in. If you clear your browser data, or move to another device or browser, that record is lost. Keep your order reference and email us if you need access restored.

5. Your right to cancel, and refunds

The papers cannot be returned, and we do not refund a change of mind. They are digital content that unlocks the moment your payment succeeds, so there is nothing to send back. We do not refund because a paper was not sat, because it turned out to be harder or easier than expected, or because the wrong board, set or paper was chosen. Refunds are given where a paper is faulty or not as described — for example it will not open or download, an answer key is wrong, or the content does not match what was advertised — and where you bought the same item twice by mistake.

Because you are buying digital content online, you normally have 14 days to cancel and get a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is one important exception, which the law requires us to spell out.

At checkout you tick to agree to these Terms. By doing so you ask us to supply the papers immediately, and you acknowledge that once access has begun you lose the 14-day right to cancel. Access is granted the moment your payment succeeds, so this applies to every order. Your rights if the papers are faulty, or not as described, are unaffected.

That exception does not touch your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If it is not — a paper will not download, an answer key is wrong, content does not match what was advertised — you are entitled to a repair or replacement and, if that does not fix it, to a price reduction or refund. Email info@exammocks.co.uk with your order reference and we will put it right. We refund to the original payment method within 14 days of accepting a claim.

We also refund in full, no questions asked, if you buy the same paper or set twice by mistake.

6. Acceptable use and access codes

You may use the Service and any downloaded papers for personal, non-commercial educational use — for example, a parent, tutor or teacher preparing a child. You must not resell, redistribute, sublicense or publish the questions or generated papers, nor copy or reverse-engineer the Service, except where the law expressly permits it.

Downloaded PDFs are protected by a six-digit access code, generated on your device, which differs for each set of papers. That code is personal to you and forms part of the protection applied to the papers. You agree to keep it confidential and not to disclose, publish, sell or otherwise share it — including in group chats, shared drives, forums or social media — with anyone outside your own household or, for a tutor or teacher, outside the pupils you are directly teaching. Sharing a code, or a PDF opened with one, is treated as redistribution of the papers under this clause, and you are responsible for use made of a code you have disclosed. Because codes are held only on your device, we cannot recover, reset or reissue one; you can, however, generate a fresh paper at any time.

7. Intellectual property

All content, questions, design and code are owned by Exam Mocks UK or its licensors and are protected by copyright and other intellectual property laws. Buying access grants you a limited, personal, non-transferable licence to use the papers for the purpose in clause 6. It does not transfer ownership of anything.

8. Availability

The Service is provided on an “as is” and “as available” basis. We may update, change or withdraw features, and we do not promise the Service will always be available or uninterrupted. Papers you have already downloaded remain yours to use.

9. Our liability to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable, or for business losses — the Service is supplied for private, domestic and educational use, and we have no liability for loss of profit, loss of business or business interruption.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your rights under the Consumer Rights Act 2015 that digital content be of satisfactory quality, fit for purpose and as described.

10. Complaints

If something has gone wrong, email info@exammocks.co.uk with your order reference. We aim to acknowledge within two working days and to resolve the matter within 14 days. If we cannot settle it between us, you keep the right to bring a claim in the courts under clause 12, and you may find free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133) helpful.

11. Changes to these Terms

We may update these Terms. The version shown here, with its “last updated” date, is the one that applies. Changes are not retrospective: the Terms that applied when you bought continue to govern that purchase.

12. Governing law

These Terms are governed by the law of England and Wales. You can bring court proceedings in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring them in Northern Ireland.

13. Contact

info@exammocks.co.uk